Establish Connectivity to ServiceNow

This article describes how to connect to ServiceNow in order to load data into Datasets and map ServiceNow Reports to Metric Insights External Reports.

1. Add New Data Source

Access Admin > Collection & Storage > Data Sources

  1. [+ New Data Source]
  2. Plugin: Choose "ServiceNow" from the drop-down list.
  3. [Next]

2. Specify Required Parameters

  1. Data Source Name: provide a descriptive phrase.
  2. [Create]
  3. Auth Type: select the required auth type:
    • Password: use the ServiceNow credentials as described in this section.
    • Identity Profile: select the existing Identity Profile in the Identity Profile field that will appear instead of Username and Plugin Password.
    • OAuth: provide Client ID and Client Secret. Then, click [Get Token].
  4. Server: provide the ServiceNow instance's URL.
  5. Username and Plugin Password: provide for the ServiceNow instance's credentials.

Optionally, toggle on Enable On-Demand Element Creation.

3. Proceed with Advanced Configuration

Advanced Configuration settings can be set to default values unless Data Source requires more precise tuning. For more details on how to proceed, refer to Advanced Data Source Configuration.

Click [Test Connection] in the upper right corner.