Access MI Customer Portal – Get MI

Get MI (https://get.metricinsights.com) is our customer portal that provides access to product resources, security/vulnerability information, news, and navigation to key MI tools, and documentation.  

PREREQUISITE: Only users that have been explicitly granted access will be able to login to Get MI. If you need access, contact [email protected].

1. Log in to Get MI

NOTE: If you do not have an account, [Sign Up].

  1. Log in with your credentials OR
  2. Log in by using any of the available options.

1.1. Sign Up

NOTE: Please ensure that your work domain is added to the allow list before signing up. Contact [email protected] for details.

  1. Enter your email and create a password that meets all the criteria.
  2. Click [Continue]. You will receive a confirmation email, after which you can proceed with logging in.

2. Accept Terms of Service

Accept the Terms of Service upon first login.

3. Access Releases

  1. Under the Releases tab, select the version of Metric Insights you need and download either the full or lite installer:
  • Full: Installer plus all dependencies;
  • Lite: Only the install script. All dependencies will be pulled down during the install process.
  1. Open the release's Security Report to review CVEs, affected components, and Metric Insights status (fixed, not applicable, or planned) for each item.

4. Access License Keys

Under the License Keys tab, access any of the available License Keys that have been created for your company.

5. Submit Enhancement Requests

Under the Idea Tracker tab, you can submit enhancement requests for future Metric Insights releases.

  1. [+ Add Idea]
  2. Topic: Select the part of the product your request relates to.
  3. Priority: Select how important this enhancement is for you.
  4. Title: Enter a short descriptive title.
  5. Description: Provide details about what you want implemented.
  6. [Add], once the request is submitted, it appears on the Ideas grid.

You can also upvote the existing Ideas and track their progress from the Ideas grid.

6. Download Custom Apps

Here, you can browse and download Custom Apps built by Metric Insights for your company.

7. Access Manifest Builder

This tab helps you generate and manage deployment manifests for Metric Insights installations, avoiding manual errors.

  1. Select the required platform.
  2. Walk through the wizard to configure the deployment options.

See the instructions for the available manifest types below:

Expand or collapse content Kubernetes

7.1. Basics

  1. Select Metric Insights Version to generate the manifest for.
  2. Environment: Enter a descriptive environment name; e.g., your instance hostname.
  3. Namespace: Specify the Kubernetes namespace where all Metric Insights resources will be deployed.
  4. Timezone: Select the timezone used by the Metric Insights application for timestamps and scheduling.
  5. MySQL Timezone: Select the timezone that the MySQL database engine should use, if it is different from the application timezone. Otherwise, leave this field blank.
  6. Deployment Type: Select the deployment scenario type to generate configuration for: Kubernetes manifest, Helm chart, or OpenShift 3. For OpenShift 4, generate the Kubernetes manifest and deploy it with oc.
  7. High-Load Optimization: Enable this option to optimize the deployment for environments with high user concurrency.
  8. Prevent Web Master & Web Slave on Same Node: Enable this option to ensure that web service instances are scheduled on different Kubernetes nodes for higher availability.
  9. [Next]

7.2. Images & Registry

  1. Docker Registry: Enter the URL of the Docker registry from which Metric Insights images will be pulled.
  2. Image Pull Secret Name: Enter the name of the Kubernetes secret used to authenticate when pulling container images.
  3. [Next]

7.3. Access & Ingress

  1. Service Type: Select the Kubernetes service type used to expose Metric Insights components: LoadBalancer, ClusterIP, or NodePort.
  2. Load Balancer Type: Choose whether the Network Load Balancer is Internal (private) or External (internet-facing).
  3. Ingress Controller: Optionally, select the type of ingress controller used to expose Metric Insights services: NGINX or Traefik.
    • If you are using an Ingress Controller, enter its Hostname (web service) and Console Hostname (console service)
  4. Web Instances Count: Enter the number of web service instances to deploy for handling user traffic.
  5. [Next]

7.4. Storage

  1. Storage Class: Select the storage class for shared and persistent data: NFS or Portworx.
  2. NFS Server Address: Enter the hostname or IP address of the NFS server providing shared storage.
  3. NFS Shared Folder: Enter the path to the shared drive folder used for shared application data.
  4. Persistent Volume Claim Name: Optionally, enter the name of an existing Persistent Volume Claim.
  5. Enable Shared Drive: Optionally, enable mounting a shared network drive into the web container to provide a shared folder.
    • If this option is enabled, provide values for the following parameters:
      • Shared Drive Address: Hostname or IP address of the NFS server providing the shared drive folder.
      • Shared Drive Folder: Host folder path to mount into the web container as an additional shared drive.
  6. [Next]

7.5. Database

  1. MySQL Database Hostname: MySQL hostname of the main database server.
  2. MySQL Database Port: MySQL port for the database server.
  3. MySQL Database Admin User: MySQL admin user for the main database server.
  4. MySQL Database Admin Password: MySQL admin password for the main database server.
  5. [Next]

7.6. Advanced

  1. Data Analyzer CPU Count: Enter the number of CPU cores allocated for Data Analyzer search processes.
  2. [Next]

7.7. Review & Download

All the selected options are shown in the Preview & Download section. If any changes are required, click [Back] to return to previous sections. Once you have verified all manifest values, click [Generate & Download Tarball].

Expand or collapse content AWS ECS

7.1. IaC Type

  1. Select Metric Insights Version to generate the manifest for.
  2. Environment: Enter a descriptive environment name; e.g., your instance hostname.
  3. Deployment Scenario Type: Select whether to generate a CloudFormation template or Terraform manifests for deploying Metric Insights on AWS ECS.
  4. [Next]

7.2. Basics

  1. Timezone: Select the timezone used by the Metric Insights application for timestamps and scheduling.
  2. MySQL Timezone: Select the timezone that the MySQL database engine should use, if it is different from the application timezone. Otherwise, leave this field blank.
  3. High-Load Optimization: Enable this option to optimize the deployment for environments with high user concurrency.
  4. Prevent Web Master & Web Slave on Same Node: Prevent scheduling the primary and secondary web instances on the same ECS instance to improve availability.
  5. Data Analyzer CPU Count: Enter the number of CPU cores allocated for Data Analyzer search processes.
  6. [Next]

7.3. Networking & Access

  1. Load Balancer Type: Choose whether the Network Load Balancer is Internet-facing (public) or Internal (private).
  2. Additional Web Hostname: Optionally, enter a hostname (DNS name/alias) used to access the Metric Insights web interface.
  3. [Next]

7.4. Images & Registry

  1. Docker Registry: Enter the URL of the Docker registry from which Metric Insights images will be pulled.
  2. [Next]

7.5. Shared Storage

  1. NFS (EFS) Address: Provide an EFS ID (e.g., fs-0123456789abcdef0) or an NFS server address (e.g., efs.example.com) to mount as the shared NFS storage.
  2. Enable Shared Drive (within Web container): Select whether to enable mounting a shared network drive into the web container to provide a shared folder.
  3. [Next]

7.6. Optional Services

  1. Enable Redis (ElastiCache) for PHP Sessions: Specify whether to enable AWS ElastiCache (Redis) to store PHP session data.
  2. Enable Logger Service: Specify whether to enable the additional logger service that collects application logs.
  3. [Next]

7.7. Preview & Download

All the selected options are shown in the Preview & Download section. If any changes are required, click [Back] to return to previous sections. Once you have verified all manifest values, click [Generate & Download Package].

Expand or collapse content Docker Swarm

7.1. Basics

  1. Select Metric Insights Version to generate the manifest for.
  2. Environment: Enter a descriptive environment name; e.g., your instance hostname.
  3. Timezone: Select the timezone used by the Metric Insights application for timestamps and scheduling.
  4. MySQL Timezone: Select the timezone that the MySQL database engine should use, if it is different from the application timezone. Otherwise, leave this field blank.
  5. [Next]

7.2. Performance

  1. High-Load Configuration: Enable this option to optimize the deployment for environments with high user concurrency.
  2. Data Analyzer CPU Count: Enter the number of CPU cores allocated for Data Analyzer search processes.
  3. [Next]

7.3. Networking & Access

  1. Web Service Hostname: Optionally, enter a hostname (DNS name/alias) used to access the Metric Insights web interface.
  2. Dataprocessor Hostname: Enter a hostname used by services to reach the Dataprocessor component.
  3. Web Instances Count: Enter a number of web service instances to deploy in the Swarm stack for handling user traffic.
  4. Tomcat Bind Port: Optionally, enter the port the Data Processor's Tomcat server listens on when SSL is off. The default value is 8080.
  5. [Next]

7.4. Images & Registry

  1. Docker Registry: Enter the URL of the Docker registry from which Metric Insights images will be pulled.
  2. [Next]

7.5. Database

  1. MySQL Hostname: Enter the hostname of the MySQL database server.
  2. MySQL Port: Enter the port for the MySQL database server.
  3. Database Name: Enter a name for the Metric Insights MySQL database.
  4. MySQL Admin User: Enter the MySQL admin username.
  5. MySQL Admin Password: Enter the MySQL admin password.
  6. [Next]

7.6. Storage & Security

  1. NFS Server Address: Enter the hostname or IP address of the NFS server providing shared storage.
  2. NFS Shared Folder Path: Enter the path to the shared drive folder used for shared application data.
  3. Enable Shared Drive (host to web container): Optionally, enable mounting a shared network drive into the web container to provide a shared folder. If this option is enabled, provide values for the following parameters:
    • Shared Drive Folder Path: Host folder path to mount into the web container as an additional shared drive.
    • Shared Drive NFS Server Address: Hostname or IP address of the NFS server providing the shared drive folder.
  4. Enable SSL for Data Processor: Enable to switch the Web↔Data Processor traffic to TLS on port 8443 instead of plain HTTP. This option is on by default.
  5. [Next]

7.7. Preview & Download

All the selected options are shown in the Preview & Download section. If any changes are required, click [Back] to return to previous sections. Once you have verified all manifest values, click [Generate & Download Package].

8. Access Additional Resources

Access this tab to:

  • Find useful SQL queries;
  • Read and download our whitepapers and guides;
  • View the latest Product Roadmap and upcoming events;
  • and more.

9. Access Security Information

Under the Security tab, you can:

  1. Access information on Metric Insights security releases.
  2. Look up CVEs to check whether Metric Insights application is affected by them.
  3. Upload a CSV with a list of CVEs to enrich it with the Metric Insights vulnerability assessments.

10. Access MI Help Materials

At the bottom of the navigation panel, you can also access:

  • Our help site;
  • Knowledge base.