Sigma Error Codes

CodeDescription/Troubleshooting
SIGMA-201

Invalid or unsupported parameters were provided.

Review logs or contact support if you encounter:

  • Wrong server type message;

  • Wrong PDF format message;

  • Wrong embed type message;

  • Bad request message.

Refresh the object list if you encounter:

  • Wrong object type;

  • Malformed object type;

  • Invalid id format.

SIGMA-301

Authentication failed.

  • The client ID or client secret is incorrect.

SIGMA-501

An unspecified error occurred.

  • Download logs and contact support for further diagnostics.

SIGMA-502

A rendering request timed out.

  • Ensure the element is functioning correctly on the Sigma server.

  • Retry with an increased render_timeout parameter.

  • Download logs and contact support if the issue persists.